Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Shipping is based on the item(s) purchased. At checkout, a shipping amount will be displayed. We often offer Free Shipping based on an amount purchased.
Which payment methods are accepted in the Online Shop?
We accept debit and credit cards with the following logos: VISA, MASTERCARD, DISCOVER, AMEX. Some pre-paid credit cards will not be processed due to a lack of Address Validation System.
How long will delivery take?
Depending on your location, shipping usually takes 2-7 days for First Class or Ground and 1-3 days for Priority or Express.
How secure is shopping in the Online Shop? Is my data protected?
Yes your data is very secure! Our website uses Comodo SSL which is one of the best SSLs in the industry and we use Authorize.net to process all transactions. Authorize.net is the leading online merchant processor in the World. We never see your credit card information. In a nutshell, you and your data are very secure on our website.
What exactly happens after ordering?
You will receive an order confirmation with your order number. This will also be emailed to you. If you create a free account on our website, you’ll be able to log in anytime to check your order history and your tracking information.
Do I receive an invoice for my order?
Yes. You will receive an email with your order which will contain your order number as well as your invoice.
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